MY DRESS HAS ARRIVED WITH AN ISSUE

Every garment is inspected and prepared before being sent out. However, if you believe your garment has arrived with a stain, fault, or damage that was not disclosed in the garment listing, please contact us immediately.

What should I do?

Do not wear the garment.

Contact Rentalswithbp on the same day as collection or delivery and provide details of the issue. Photos may also be requested to assist with assessing the garment.

The garment must then be returned the following day for inspection.

Why is this important?

Once a garment has been worn or kept beyond this timeframe, it will be considered accepted in the condition in which it was received.

This means you may no longer be eligible for a refund or store credit.

What happens next?

Once the garment has been returned, we will inspect it and determine the appropriate outcome.

If an undisclosed issue is confirmed and it exceeds normal rental wear, a refund or store credit may be considered at our discretion.

Where the issue does not prevent the garment from being worn, a partial refund or store credit may be offered.

Refunds or credits cannot be assessed until the garment has been returned and inspected.