TERMS & CONDITIONS

1. GENERAL TERMS

By booking a rental with Rentalswithbp, you agree to these Terms & Conditions and accept full responsibility for the care of the rented garment(s) throughout your rental period.

Rentalswithbp reserves the right to update, amend, or replace these Terms & Conditions at any time without prior notice. Customers are responsible for checking our website periodically for any updates.

Rental garments are for the exclusive use of the person who placed the booking and must not be shared, loaned, or worn by another person. Unless otherwise agreed, garments are intended to be worn once for the event or occasion specified in the booking.

If unforeseen circumstances arise, including illness, travel delays, or transport issues, you are still responsible for ensuring the garment is returned by the agreed date and time. If you are unable to return the garment yourself, you should arrange for a trusted friend or family member to return it on your behalf to avoid late fees.

While we take every care when preparing and dispatching postal orders, courier services are outside of our control. Rentalswithbp is not responsible for delays caused by NZ Post or other courier providers.

Rentalswithbp reserves the right to refuse service at its discretion and may request valid identification where required to verify or process an order.

By completing your payment, you confirm that you have read, understood, and agreed to these Terms & Conditions.

2. PAYMENT

Full payment is required at the time of booking to secure your rental. Bookings are confirmed on a first-come, first-served basis and cannot be held without full payment.

We do not accept deposits, partial payments, or temporary holds. Your booking will only be confirmed once full payment has been successfully received.

All payments must be made through our online store using the payment methods available at checkout.

Due to the popularity and limited availability of certain garments, availability cannot be guaranteed until your booking has been successfully completed and paid in full.

3. GARMENT CONDITION

Any known flaws, imperfections, or signs of wear will be clearly disclosed in the individual garment listing. As these conditions are disclosed prior to booking, refunds will not be provided for pre-existing imperfections.

If you would like additional photos, measurements, or further information about a garment's condition before booking, please contact us and we will be happy to assist where possible.

Each garment listing includes the labelled size and our recommended fit. Our recommended fit is based on our experience with the garment, including factors such as stretch, fabric, cut, and overall fit. These recommendations are provided as a guide only, and Rentalswithbp cannot guarantee that a garment will fit every customer.

As a rental business, our garments have been previously worn and should not be expected to be in brand-new condition. Normal rental wear is expected. Any wear that goes beyond what we consider reasonable will either be clearly disclosed in the listing or the garment will be removed from our collection.

Every body shape is different, and we aim to help each customer find a garment they feel comfortable and confident wearing. If you require specific measurements or sizing advice before booking, please contact us before placing your order.

The condition of garments may naturally change over time due to repeated rental use. If a garment experiences a significant change in condition before your rental, we will contact you as soon as possible to discuss the available options.

Expected Rental Wear

Normal rental wear may include, but is not limited to:

Minor pilling
Small loose threads
Minor fabric nicks or tiny holes
Minor stitching wear
Small or barely noticeable marks
Professional repairs or alterations completed by our seamstress
Slight fading of colour

For further information, please refer to our Garment Ratings page.

Cleaning & Preparation

Every garment is thoroughly cleaned and inspected between rentals.

Depending on the garment's care instructions, items may be hand washed or machine washed in protective garment bags. Dry cleaning is only used where necessary, as our turnaround times may require alternative cleaning methods. Appropriate stain-removal treatments are also used when required.

All garments are professionally steamed before dispatch or collection so they arrive clean, fresh, and ready to wear.

Before every rental, all zips, buttons, clasps, straps, ties, and other fastenings are carefully checked to ensure the garment is in good working order and ready to wear.

Rentalswithbp does not rent garments that are considered unsuitable or unwearable.

Caring for Your Rental

Please take extra care when wearing your rental garment.

To help prevent damage or staining:

Avoid contact with fake tan, makeup, perfume, deodorant, and other products that may transfer onto or permanently stain the fabric.
Take care when wearing handbags with sharp clasps or when sitting on rough surfaces, as these may snag or damage delicate fabrics.
Minor pulls may be considered normal rental wear; however, significant or obvious fabric damage may result in repair fees or replacement costs.
If you would like to use fashion tape or double-sided garment tape, please contact us first to confirm it is suitable for the fabric. Tape must only be applied to the inside of the garment, and Rentalswithbp will remove it after the rental.
Do not iron or steam the garment yourself without contacting us first, as some fabrics are heat-sensitive and may be permanently damaged.
Cigarette burns and similar damage will be repaired where possible, with all associated costs charged to the renter.

4. LOCAL ORDER TERMS

Renting a garment gives you the right to wear it only during the agreed rental period stated in your booking.

You will be notified once your rental is ready for collection, along with all relevant pick-up instructions.

Unless otherwise agreed, all local collection garments must be returned by 6:00pm on the next business day following your event.

Late returns may result in late fees and/or additional charges.

If you would prefer to return your garment by post instead of returning it in person, you must contact Rentalswithbp before sending the garment, as additional postage or courier charges may apply.

Please always refer to the return instructions provided with your rental, including your confirmed return date and time.

5. POSTAL ORDER TERMS

Renting a garment gives you the right to wear it during the agreed rental period. Once your order has been dispatched, you will receive a tracking link so you can monitor its delivery.

While we take every care when preparing and sending your order, postal and courier services are outside of our control. Postal rentals are therefore sent at the customer's own risk, and Rentalswithbp is not responsible for delays caused by NZ Post or other courier providers.

Unless otherwise agreed, or where affected by weekends or public holidays, all postal rentals must be lodged for return by 3:00pm on the next business day following your event.

Late returns may result in late fees and/or additional charges.

A prepaid return courier bag is included with every postal rental.

When returning your garment, you must hand the parcel over the counter at an official NZ Post or authorised Post Shop. We strongly recommend taking a photo of your parcel at the counter and keeping your postage receipt as proof that the return was lodged.

Lost or Damaged Return Bag

If your prepaid return bag has been lost or damaged, you must use a suitable courier bag or satchel to return the garment.

Please ensure your name and contact details are included inside or clearly visible on the parcel for identification purposes.

You must also take a photo of the completed parcel before sending it.

When returning the garment, you must:

Upgrade the parcel to an overnight courier service.
Obtain a receipt showing the tracking number.
Send Rentalswithbp a photo of the receipt and tracking details as confirmation that the garment has been lodged.

Return Address

Brierley Piper
Rentalswithbp
22 Elizabeth Street
Petone, Wellington 5012
Phone: 027 766 7333

Delivery Delays

If your rental does not arrive in time for your event, the situation will be assessed individually.

Where a delay is caused by NZ Post and we can confirm that the garment was not worn, Rentalswithbp will generally provide a refund of the rental fee, excluding postage costs.

To minimise the risk of delivery delays, we strongly recommend using a non-rural delivery address whenever possible.

If your delivery address is rural and you do not select the rural delivery option at checkout, you accept the risk that your parcel may not arrive in time. In these circumstances, Rentalswithbp will not be responsible for the delay and a refund will not be provided.

6. RETURN CONDITIONS

All garments must be returned by the agreed return date and time stated on your return card.

Failure to return your rental on time may result in late fees, with the amount determined based on the circumstances.

We rely on customers returning garments promptly so they can be prepared for the next booking. A late return may impact another customer's special event, so returning your garment on time is just as important as receiving it on time.

Unless otherwise advised, garments are generally due back on the next business day following your event.

If a late return results in a future booking being delayed or cancelled, you will be responsible for compensating Rentalswithbp for the full value of the affected rental(s), in addition to any applicable late fees.

Postal Returns

If your prepaid return bag has been lost or damaged, you must use a suitable courier bag or satchel to return the garment.

Please include your name and contact details with the parcel for identification purposes, and take a photo of the parcel before sending.

When lodging your return, you must:

Upgrade the parcel to an overnight courier service.
Obtain a receipt showing the tracking number.
Send Rentalswithbp a photo of the receipt and tracking details as confirmation that the garment has been posted.

Return Address

Brierley Piper
Rentalswithbp
22 Elizabeth Street
Petone, Wellington 5012
Phone: 027 766 7333

8. CANCELLATIONS & REFUNDS

If you no longer require your rental before it has been collected or dispatched, you will receive full store credit, along with a refund of any shipping costs paid.

Store credit is non-transferable and does not expire.

Once a garment has been collected or dispatched, refunds or store credits will not be available.

It is the renter's responsibility to ensure the garment is suitable before booking. Customers should carefully review the garment listing and contact Rentalswithbp for any additional measurements, photos, or information they may require before booking.

Refunds will not be provided for:

Change of mind
Sizing or fit issues
Garment imperfections that were clearly disclosed in the listing

Refunds will only be considered where Rentalswithbp determines that incorrect or misleading information was provided about the garment. Any such situation will be assessed at our sole discretion.

Issues With Your Rental

Upon receiving or collecting your rental, you must inspect the garment immediately.

If you believe the garment has stains, damage, or faults beyond the expected condition outlined in the listing, you must notify Rentalswithbp on the same day as collection or delivery.

The garment must then be returned the following day for assessment in order to be eligible for any refund or store credit.

If you choose to wear the garment or keep it beyond this timeframe, you will be considered to have accepted the garment in its received condition and will forfeit any right to a refund or store credit.

Refunds or credits cannot be considered until the garment has been returned and inspected.

Once returned, Rentalswithbp will assess the garment and determine the appropriate outcome.

Where an undisclosed issue is identified that exceeds normal rental wear but does not prevent the garment from being worn, Rentalswithbp may offer a partial refund or store credit at its discretion.

Incorrect Booking Details

If an order has been placed incorrectly, such as selecting the wrong rental dates, Rentalswithbp may offer either:

A date change, subject to availability; or
Store credit.

Cash refunds will not be provided for incorrectly placed bookings.

9. SWAPPING GARMENTS

Garment swaps are available for local collection orders only and are subject to availability.

If the replacement garment has a higher rental value, the difference in price must be paid in full before collection.

If you choose a replacement garment with a lower rental value, the difference is non-refundable and cannot be transferred as store credit.

If you would like to swap your booking, please contact Rentalswithbp as soon as possible. While we cannot guarantee that a swap will be possible, we will do our best to accommodate your request where availability allows.

10. ADDITIONAL INFORMATION

Customers may request measurements, additional photos, or further information about a garment before booking, subject to availability.

We aim to provide accurate and detailed information for every garment, including:

Labelled size
Recommended fit
Garment condition
Retail value
Multiple photographs

Our recommended fit is intended as a guide only, as every person's body shape and proportions are different.

If you have any questions about sizing or require additional measurements, please contact us before booking. We are always happy to assist where possible.

While we take every reasonable step to provide a smooth rental experience, garment hire and courier services involve certain inherent risks, including potential courier delays that are outside of our control.

Please treat all Rentalswithbp garments with the same care and respect that you would give your own clothing.

Our collection consists of genuine designer garments available to rent at a fraction of their retail price. As these garments have been previously worn, they may show signs of normal rental wear.

Unless specifically stated otherwise, garments remain in their original manufactured condition. Rentalswithbp is not responsible for the original design, fit, construction, or manufacturing of a garment.

We only rent garments that meet our quality standards. Any garment that no longer meets these standards will be removed from our collection.

If you have specific expectations regarding the condition or quality of a garment, we strongly recommend contacting us before booking so we can provide any additional information required.

11. PRICES

All prices are displayed in New Zealand Dollars (NZD) and include GST, unless otherwise stated.

Prices are subject to change without notice.

Rentalswithbp reserves the right to amend pricing, modify, suspend, or discontinue any product or service at any time without prior notice.

12. DAMAGES, REPAIRS & FEES

The rental price includes a standard cleaning fee. If a garment is returned with stains, damage, or other issues that require additional cleaning, repairs, or specialist treatment beyond normal rental wear, the renter will be responsible for all associated costs.

Where additional cleaning or repairs are required, receipts may be provided as evidence of the costs incurred, and these costs will be passed on to the renter.

Depending on the severity of the damage, the renter may be required to cover the full retail replacement cost of the garment.

Where the replacement cost is paid, the damaged garment will be provided to the renter, unless the item is unavailable or no longer in stock.

Rentalswithbp will determine whether a garment remains suitable for future rentals. Customers cannot determine whether damage is considered acceptable for continued rental, as this decision remains at the sole discretion of Rentalswithbp.

Where damage requires complete replacement, replacement costs will be charged at the full retail value of the garment. Depreciation will not apply where the damage has resulted in the garment no longer being suitable for rental.

If cleaning or repair attempts are required to restore a garment, the renter remains responsible for these costs even if the treatment is unsuccessful.

A repair or cleaning outcome will only be considered satisfactory if the garment can be restored to its previous rental condition, as determined by Rentalswithbp.

Any damage that prevents a garment from being rented to future customers or results in the cancellation of upcoming bookings will be the renter's responsibility. This may include associated loss of income and other applicable costs.

Rentalswithbp does not provide garments that are considered unwearable.

If you experience difficulty with zips, buttons, clasps, straps, or other fastenings, this may indicate that the incorrect size has been selected. Refunds will not be provided for sizing or fit issues.

13. THEFT & UNPAID FEES

If a garment is stolen, lost, or not returned, Rentalswithbp reserves the right to take action to recover all associated costs.

This may include, but is not limited to:

Garment replacement costs
Postage and courier fees
Restocking fees
Loss of future bookings
Additional expenses incurred in recovering the garment or outstanding amounts

Any outstanding fees must be paid within the agreed timeframe, with payment arrangements clearly communicated between both parties.

If payment is not received, Rentalswithbp reserves the right to pursue recovery through available methods, which may include:

Debt collection services
Charging the payment method used for the booking, where applicable
Lodging a claim through the Disputes Tribunal
Taking legal action
Any other appropriate recovery methods

Information provided by the customer during the booking process may be used where necessary to assist with recovering the garment and/or outstanding payments.

Rentalswithbp reserves the right to take further action where fees remain unpaid.

If a customer has an outstanding balance owed to Rentalswithbp and attempts to place a new order, we reserve the right to cancel the new booking.

Any payment made towards the new booking may be retained and applied towards the outstanding balance.

Any damage that prevents a garment from being rented again or results in future bookings being cancelled will remain the renter's responsibility, including any related costs and losses.

14. CLEANING

To protect the quality and condition of our garments, renters must not wash, dry clean, or otherwise clean the rental garment themselves.

Many garments require specific cleaning methods, and incorrect cleaning can cause permanent damage.

Alterations or modifications of any kind, including temporary adjustments, are not permitted unless approved by Rentalswithbp beforehand.

If you require assistance with a temporary solution, please contact us to discuss suitable options before making any alterations.

Once a garment is returned, it will be inspected to determine whether any additional cleaning or treatment is required.

Minor marks or light staining that can be removed through our standard cleaning process are included in the rental price. Rentalswithbp will assess whether the garment can be restored through standard cleaning without additional charges.

Additional cleaning fees may apply where a garment requires extra treatment, including:

Extensive stain removal
Soaking
Scrubbing
Specialist cleaning
Additional labour beyond standard cleaning

If specialist cleaning or repair attempts are required but are unsuccessful in removing staining or damage, the renter remains responsible for these costs, as well as any applicable permanent damage or replacement fees outlined in Section 12.

Rentalswithbp reserves the right to select the appropriate cleaning service provider or repair specialist where required.

Please note that delicate fabrics, including silk and other specialist materials, as well as certain types of staining, may require more intensive cleaning methods and may result in additional cleaning costs, permanent damage, or replacement charges.

15. LIMITATIONS OF LIABILITY

Rentalswithbp is not responsible for any loss, damage, delays, non-delivery, or other issues arising from circumstances outside of our reasonable control.

This includes, but is not limited to, unforeseen events, courier delays, or incorrect information provided by the renter.

The renter accepts full responsibility for the garment throughout the entire rental period.

If any damage, loss, or claims arise while the garment is in your possession, you will be responsible for any resulting costs, regardless of whether the situation was caused by your actions, the actions of another person, or circumstances outside of your control.

Rentalswithbp does not guarantee that our website, services, or booking process will always be available, uninterrupted, secure, or free from errors.

We reserve the right to temporarily suspend, modify, or discontinue any part of our service where necessary, without prior notice.

By using our service, you acknowledge that you do so at your own risk and accept responsibility for any limitations or interruptions that may occur.