Frequently asked questions
What am I responsible for while I have a Rentalswithbp garment?
What am I responsible for while I have a Rentalswithbp garment?
What am I responsible for when renting?
What should I avoid while wearing my rental?
What if I can't return my dress myself?
What is considered normal wear versus damage?
What counts as normal rental wear?
What counts as damage?
Who decides whether something is damage?
What should I do if my dress arrives with an issue?
- What should I do if my dress arrives damaged?
Can I still wear the dress if I notice a problem?
When do I need to return it?
What happens if I need to change my booking or rental dates?
- What if I select the wrong rental dates?
Can I change my rental dates?
What if my preferred new date isn't available?
Can I try a dress on before I decide to rent it?
Can I try a dress on before renting?
Can I request a specific dress for my try-on?
Does a try-on guarantee the dress will be available?
How does the rental process work from booking to return?
- How is my booking confirmed?
Can I hold a dress without paying?
What happens after I book?
Full Terms and Conditions here
How do I return my postal rental, and what happens if I lose the return bag?
- Is a return bag included?
What if I lose or damage my return bag?
Do I need to keep my postage receipt?