POSTAGE & DELIVERY

We offer postal rentals throughout New Zealand. Once your order has been dispatched, you will receive a tracking link so you can monitor your parcel.

A prepaid return courier bag is included with every postal rental.

When will my dress be sent?

Your rental will be prepared and dispatched in accordance with your booking. While we take every care to ensure your garment is sent correctly and on time, once the parcel is with the courier, delivery is outside of our control.

Courier delays can occasionally occur, so we recommend allowing as much time as possible when choosing your delivery address and rental dates.

Where should I send my rental?

Where possible, we strongly recommend using a non-rural delivery address.

If you provide a rural delivery address and do not select the applicable rural delivery option at checkout, you accept the risk that your parcel may not arrive in time.

Rentalswithbp is not responsible for delays resulting from incorrect or incomplete delivery information or rural delivery requirements that have not been selected.

What happens if my dress is delayed?

If your order does not arrive in time for your event, each situation will be assessed individually.

Where the delay is caused by NZ Post and we can confirm that the garment has not been worn, we will generally provide a refund of the rental fee, excluding postage costs.

We cannot provide a refund where the garment has been worn or where the delay results from circumstances outside our reasonable control that do not meet the above conditions.

Tracking your parcel

Once your order has been dispatched, you will receive tracking information. We recommend monitoring your tracking closely and contacting us if you notice any unexpected delivery issues.