REFUNDS & CANCELLATIONS

We understand that plans can change. Our cancellation policy depends on whether your garment has already been collected or dispatched.

Cancelling before collection or dispatch

If you no longer require your rental before the garment has been collected or dispatched, you will receive full store credit.

Any shipping costs paid will also be refunded.

Store credit is:

• Non-transferable

• Non-expiring

• Available to use towards a future rental

Cancelling after collection or dispatch

Once a garment has been collected or dispatched, refunds and store credit are no longer available.

This is because the garment has been allocated specifically to your booking and may no longer be available to rent to another customer.

What isn't covered by our refund policy?

Refunds are not provided for:

• Change of mind

• Sizing or fit issues

• Garments not fitting as expected

• Imperfections or signs of wear that were disclosed in the listing

• Incorrect rental dates selected during checkout

If you are unsure about a garment, its condition, sizing, or suitability, please contact us before booking.

What if there is an issue with my dress?

If you receive a garment and believe it has a stain, fault, or damage that was not disclosed in the listing, you must contact us on the same day as collection or delivery.

The garment must then be returned the following day for assessment.

The garment must not be worn or kept beyond this timeframe, as doing so will be considered acceptance of the garment in the condition received.

Any refund or credit relating to an undisclosed issue will only be considered once the garment has been returned and inspected.