LOST, STOLEN & UNRETURNED GARMENTS

The renter is responsible for the garment from the time it is collected or delivered until it has been successfully returned to Rentalswithbp.

If a garment is lost, stolen, or not returned, the renter remains responsible for the resulting costs.

Depending on the circumstances, this may include:

  • Full garment replacement costs

  • Postage and courier fees

  • Restocking costs

  • Loss of future bookings

  • Costs associated with recovering the garment

  • Other reasonable expenses resulting from the garment being lost or unreturned

Outstanding payments

Any outstanding fees must be paid within the agreed timeframe.

If payment is not received, Rentalswithbp reserves the right to pursue recovery through available methods, which may include debt collection services, charging the payment method used for the booking where applicable, lodging a claim through the Disputes Tribunal, or taking legal action.

If you have an outstanding balance, we may also cancel or decline future bookings until the balance has been resolved.