RETURNS & LATE RETURNS

Returning your rental on time is extremely important. Our garments are often booked by multiple customers, meaning a late return can affect another customer's event.

Your garment must be returned by the date and time stated on your return card.

Local returns

Unless otherwise agreed, local collection garments must be returned by:

6:00pm on the next business day following your event.

Postal returns

Unless otherwise agreed, postal rentals must be lodged for return by:

3:00pm on the next business day following your event.

Returns must be lodged at an official NZ Post or authorised Post Shop.

What happens if my return is late?

Late returns may result in additional late fees.

If your late return affects another customer's booking and results in their rental being delayed or cancelled, you may also be responsible for the full value of the affected rental, in addition to any applicable late fees.

If you are unable to return your garment yourself, we recommend arranging for a trusted friend or family member to return it on your behalf.

Please do not leave your return until the last minute, particularly where the garment is required for another customer's upcoming event.